Out of hours
If you have an emergency repair before 8am, after 5pm, over the weekend or on bank holidays you can still report this to our out of hours team by phoning
0131 200 2000.
Make safe
When we come to your home outside of normal working hours we can only carry out a repair to make the area or your home safe.
If you have a broken window we will board this up and make sure your home is secure.
We will not carry out further repairs or cosmetic works during the evening, weekends or over bank holidays. In most cases we will organise another visit to your home to carry out any other repairs that are needed. This will be either the next day or within a few weeks, depending on the type of repair.
Keeping our staff safe
We want to give you a high quality service and we promise to treat you with respect. We know that having a problem in your home can be difficult and frustrating but our team members are there to help. Abuse, violence or threats to our team members on the phone, online or in person will not be tolerated.
Please help us by treating our staff with respect.
What to do if you're not happy with your repair
We know that sometimes things can go wrong. We want to help put things right as quickly as possible and to do this we have created a dedicated resolution team. The resolution team handle repair based complaints and will work with tenants, service users, repair staff and contractors to try and find a solution.
If you want to report an incident or tell us when something has gone wrong you can make a complaint.
