mygovscot myaccount is an identity verification and sign-in service designed to help Scottish public sector organisations such as local authorities and health boards deliver services to the right person. It is provided by the Improvement Service and funded by Scottish local government.

The Improvement Service is a non-profit organisation that works to improve the efficiency, quality, and accountability of local public services in Scotland.

myaccount works by letting you sign-up online for free, prove who you are, and then access different online public services without having to create lots of different accounts.

Some services may require you to complete an identity verification process, but we will always show you what personal information is being shared with the service provider when you sign up to use a particular service.

You can update the email address linked to your mygovscot myaccount by signing in.

Click on Account in the Header of the page. Click Change next to your email address.

You will need to activate the new email address by clicking on the link sent to your new email address.

You can update the address linked to your mygovscot myaccount by signing in.

Click on Account in the Header of the page. Click Change next to your address and follow the instructions.

Some services may require you to complete an identity verification process, but we will always show you what personal information is being shared with the service provider when you sign up to use a particular service.

Proof of identity ensures that you are a real person using your account and proves that you are who you claim to be.

If you have provided us with:

No Proof of Identity - you have supplied us with some personal details but have not yet verified them.

Partial Proof of Identity - you have supplied us with some personal details along with some other information known only to you and the organisation delivering the service so we can be more sure that you are who you say you are.

Full Proof of Identity - you have linked with Yoti, successfully applied on getyournec.scot (from 2024) or use the My Diabetes My Way service.

Please note :  you do not need to add proof of identity to your mygovscot myaccount to use parentsportal.scot or getyournec.scot.

Yes. You can stop sharing your details with any service at any time.

Sign in to your mygovscot myaccount. Find the service. Click on More Info, and then Unlink Account.

Yoti is your digital identity app - the easiest, most secure way to prove your identity online and in person.

For more information go to or download the free app. https://www.yoti.com/.

This change came into effect following the implementation of GDPR on 25th May 2018. Only over 12s are eligible to hold an online mygovscot myaccount.

The system will automatically sign you out of your account after 10 minutes of inactivity as a security feature.

Password should have :

- 12 characters or more

- 1 uppercase letter (A-Z)

- 1 lowercase letter (a-z)

- 1 number (0-9)

- 1 special character / symbol

Passkeys are a replacement for passwords that provide faster, easier, and more secure sign-ins to websites and apps across a user's devices. Unlike passwords, Passkeys are always strong and phishing-resistant.

Registering a Passkey with your mygovscot myaccount adds an additional layer of security that can help prevent unauthorised access to the account. When signing in to your account, you can choose to use your Passkey to sign in instead of your email address and password. Your Passkey is created on your smartphone (or other device) and authorised on that device when signing in.

First of all, please do not use a device that is used by other people for Passkey authentication. Anyone who is able to use that device could potentially use it to sign into your mygovscot myaccount.

1. On the sign in page click on Set up a Passkey
2. Sign in using your email and password
3. Select the option onscreen to create a Passkey. For details on this process for different devices, please visit:

   iPhone: https://support.apple.com/guide/iphone/sign-in-with-passkeys-iphf538ea8d0/ios

   iPad: https://support.apple.com/guide/ipad/sign-in-with-passkeys-ipad2b37eddc/ipados

   Mac: https://support.apple.com/en-gb/guide/passwords/mchl4af65d1a/mac

   Android: https://support.google.com/chrome/answer/13168025?co=GENIE.Platform%3DAndroid&oco=1&hl=en-GB&sjid=12962738713699395842-EU

4. When it has been registered it will appear onscreen. You can now use that Passkey when signing into your mygovscot myaccount.

Even after registering a Passkey, you can still sign into your mygovscot myaccount using your email and password, or using your Yoti account.

This is an extra layer of security that you can opt to switch on via your account settings.

You can choose between our Authenticator App, Mobile / SMS or e-mail as a secure method to receive an Activation Code when logging in.

It will keep your account and personal information as secure as possible. Some services mandate the use of Two-Factor Authentication

You can cancel your account via the main page after you have signed in.

Once you have cancelled your account, it will be permanently deleted after 30 days.

If you wish to reinstate your myaccount within 30 days of deleting it, please raise a query with our Helpdesk and our team will be able to assist you.

Your local authority may have a number of online services for you to use. To find out which ones are available to you please get in touch with them via their website or customer portal.

Your local authority may already be using a service such as iPay Impact or Parent Pay for online school payments. To find out which one they are using, please contact your school directly for more information.

If you have any questions or queries about parentsportal.scot, please check the wide range of information available on the website at https://parentsportal.scot/home/ .

If you have any questions or queries about the Young Persons' Free Bus Travel Scheme, please check the wide range of information available on the website at https://freebus.scot/ .

If you have any questions or queries about My Diabetes My Way, please check the wide range of information available on their website at https://www.mydiabetesmyway.scot.nhs.uk .

If you have any questions or queries about The Young Scot Card, please check the wide range of information available on their website at https://young.scot/ .

If your enquiry is about an application you have made to a Social Security Scotland benefit or you wish to upload additional information in support of your application please write to:

If you would like to know more about our Security, Data Sharing and Privacy policies, click on the links in the footer of this page.