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  • Https://www.edinburgh.gov.uk/c2b-camera-obscura-and-castle-esplanade-pentland-hills

    B C A1 D E A2 CITY OF EDINBURGH SKYLINE STUDY 2006/08 Reference point Estimated height mAOD Notes view A1 120 G L accessible roof of Camera Obscura; an exception to the practice of ground level viewpoints A2 105 G L SE corner of the Esplanade skyline B 118 ridgeline of roofs of nearby buildings on the south side of Castlehill; Bruntsfield spire and Morningside tree canopy seen beyond C 106 tops of pinnacles on College roof with Morningside ridge just visible beyond backdrop D Pentland Hills, extending to the extreme west end of the hills, seen beyond Buckstone Snab and Craiglockhart hills E Pentland Hills from Camera Obscura and Esplanade View No.

    https://www.edinburgh.gov.uk/downloads/file/23851/c2b-camera-obscura-and-castle-esplanade-pentland-hills

  • Microsoft Word - Granton Materials Audit v3 03.11.23

    They were constructed of engineering bricks with concrete kerbs and the top of the platform is currently covered in building rubble and weeds....  Later brick extension on top of western section of wall, probably associated with the greenhouse structure.... We would recommend removing the rubble to the top of the platform to allow a full assessment of the condition of the platform.

    https://www.edinburgh.gov.uk/downloads/file/34322/materials-audit

  • Https://www.edinburgh.gov.uk/adding-shared-mailboxes

    If you have: • permissions to access folders • full mailbox access If you have permissions to access folders 1. log in to Outlook web access 2. in the left-hand menu you can see Folders - right click on it 3. in the pop-up box add the shared email address, and then click on Add If you have full mailbox access 4. at the top right-hand of Outlook web access, click on the circle with your initials https://orb.edinburgh.gov.uk/customer-digital-services-ict/outlook-web-access-owa-1/1 https://orb.edinburgh.gov.uk/downloads/file/31307/set-up-multi-factor-authentication-mfa-for-office-365 5. click on Open another account 6. add the email address, and click on Open 7. the shared mailbox should appear in the left-hand menu.

    https://www.edinburgh.gov.uk/downloads/file/27129/adding-shared-mailboxes

  • Https://www.edinburgh.gov.uk/ravelston-park-representation-040

    The nursery has a wonderful reputation with dedicated staff who ahve developed and sustained a top class environment for their children, despite the cramped building and limited outside space.

    https://www.edinburgh.gov.uk/downloads/file/31230/ravelston-park-representation-040

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-october-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 165.7 Community Benefits 121.0 Business Continuity Fund 115.8 General Construction Works 93.6 Support for Business 88.0 Post Construction 76.7 Cycling 67.5 Source of Enquiries* Email 55.73% 1.89% 11.14% Twitter 31.16% Outbound Email Phone Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 78.0 45.9 42.0 29.0 25.5 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 21K First Contact Resolution 80.8% Number of Tickets Resolved (Overall) 12.70K Number of Tickets Resolved (last 30 days) 269 Number of Tickets Received (Overall) 14.00K Number of Tickets Received (last 30 days) 377 Average Time to Resolve (in hours) 72.2 Top 5 Enquiry Types* 0K 1K Other Project related to f… Traffic Management General Constructi… Parking 1.3K 1.1K 1.0K 0.9K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/678/stakeholder-communications-dashboard-october-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-september-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 169.5 Community Benefits 122.8 Business Continuity Fund 122.4 General Construction Works 95.0 Support for Business 88.7 Post Construction 74.7 Traffic Management 66.2 Source of Enquiries* Email 55.82% 1.93% 11.5% 0.07% Twitter 30.69% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Twitter Outbound Email 79.3 45.9 42.1 25.4 25.2 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 20K First Contact Resolution 80.7% Number of Tickets Resolved (Overall) 12.41K Number of Tickets Resolved (last 30 days) 249 Number of Tickets Received (Overall) 13.64K Number of Tickets Received (last 30 days) 368 Average Time to Resolve (in hours) 73.2 Top 5 Enquiry Types* 0K 1K Other Project related to f… Traffic Management General Constructi… Parking 1.2K 1.1K 0.9K 0.9K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/667/stakeholder-communications-dashboard-september-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-december-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 159.8 Post Construction 135.5 Community Benefits 117.7 Business Continuity Fund 111.2 General Construction Works 96.0 Support for Business 85.1 Public Realm Works 82.1 Source of Enquiries* Email 54.47% 1.87% 10.21% Twitter 33.4% Outbound Email Phone Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Twitter Outbound Email 77.1 45.9 43.4 27.3 26.5 Number of Tickets by Week 0 100 200 2020 2021 2022 2023 No. of Tickets > 10 Days To Resolve Number of Interactions 23K First Contact Resolution 80.8% Number of Tickets Resolved (Overall) 13.38K Number of Tickets Resolved (last 30 days) 190 Number of Tickets Received (Overall) 14.89K Number of Tickets Received (last 30 days) 293 Average Time to Resolve (in hours) 70.6 Top 5 Enquiry Types* 0K 1K Other Traffic Management Project related to f… General Constructi… Cycling 1.5K 1.3K 1.2K 1.0K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/699/stakeholder-communications-dashboard-december-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-february-2021-pdf-

    Hours to Resolve  Lothian Buses Parking Logistics hubs Leith Walk Running Lane Public Realm Works General Construction Works Potential Claims Other 236.9 56.8 43.2 43.2 42.4 33.1 24.2 24.2 Source of Enquiries* 53.36% 27.06% Phone 19.58% Email Twitter Average Time to Resolve (in hours) by Source* 0 5 10 15 20 Phone Email Twitter 21.8 16.8 12.9 Number of Tickets by Week 0 100 200 Jan 2020 Jul 2020 Jan 2021 No. of Tickets > 10 Days To Resolve Number of Interactions 11K First Contact Resolution 78.2% Number of Tickets Resolved (Overall) 6980 Number of Tickets Resolved (last 30 days) 325 Number of Tickets Received (Overall) 7192 Number of Tickets Received (last 30 days) 389 Average Time to Resolve (in hours) 82.3 Top 5 Enquiry Types* 0 100 General Constructi… Traffic Management Other Project related to f… Support for Busine… 155 82 56 54 38 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/414/stakeholder-communications-dashboard-february-2021-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-may-2022-pdf-

    Hours to Resolve  Potential Claims 173.5 Business Continuity Fund 131.5 Community Benefits 126.4 Considerate Constructors Scheme 123.5 Support for Business 96.8 General Construction Works 90.9 Post Construction 81.1 Traffic Management 66.5 Source of Enquiries* Email 56.72%1.74% 13.6% 0.08% Twitter 27.86% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 79.8 45.9 41.7 34.0 24.5 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 18K First Contact Resolution 80.5% Number of Tickets Resolved (Overall) 11.40K Number of Tickets Resolved (last 30 days) 191 Number of Tickets Received (Overall) 12.31K Number of Tickets Received (last 30 days) 285 Average Time to Resolve (in hours) 77.2 Top 5 Enquiry Types* 0 500 1,000 Other Project related to f… General Constructi… Traffic Management Parking 905 848 753 703 127 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/616/stakeholder-communications-dashboard-may-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-september-2021-pdf-

    Hours to Resolve  Lothian Buses Potential Claims Business Continuity Fund Considerate Constructors Scheme General Construction Works Traffic Management Timelines Support for Business 183.8 151.1 128.8 100.5 95.1 82.5 80.2 75.6 Source of Enquiries* Email 55.06% 24.01% Phone 18.98% 0.05% Twitter Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 Phone Email Outbound Email Twitter Portal 70.6 49.2 34.6 28.1 25.5 Number of Tickets by Week 0 100 200 Jan 2020 Jul 2020 Jan 2021 Jul 2021 No. of Tickets > 10 Days To Resolve Number of Interactions 15K First Contact Resolution 78.9% Number of Tickets Resolved (Overall) 9587 Number of Tickets Resolved (last 30 days) 202 Number of Tickets Received (Overall) 9981 Number of Tickets Received (last 30 days) 287 Average Time to Resolve (in hours) 86.1 Top 5 Enquiry Types* 0 500 General Constructi… Project related to f… Other Traffic Management Potential Claims 554 469 465 411 105 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/513/stakeholder-communications-dashboard-september-2021-pdf-