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  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-november-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 162.2 Business Continuity Fund 120.0 Community Benefits 107.0 General Construction Works 93.4 Support for Business 87.2 Public Realm Works 76.3 Post Construction 74.3 Source of Enquiries* Email 55.37% 2.01% 10.89% Twitter 31.67% Outbound Email Phone Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 77.7 45.9 43.2 26.7 25.4 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 21K First Contact Resolution 80.7% Number of Tickets Resolved (Overall) 12.91K Number of Tickets Resolved (last 30 days) 245 Number of Tickets Received (Overall) 14.26K Number of Tickets Received (last 30 days) 352 Average Time to Resolve (in hours) 71.9 Top 5 Enquiry Types* 0K 1K Other Project related to f… Traffic Management General Constructi… Cycling 1.4K 1.2K 1.1K 0.9K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/698/stakeholder-communications-dashboard-november-2022-pdf-

  • Layout1

    Precast concrete edging, 50 x 150mm flat top, shall be used to form access edges.

    https://www.edinburgh.gov.uk/downloads/file/24446/11312-vehicular-field-access-drop-kerb-type

  • Https://www.edinburgh.gov.uk/20mphtoolkit/pop-up-bob

    Contact the Road Safety Team to request a Pop Up Bob. transport.roadsafety@edinburgh.gov.uk Top tip Try putting Pop Up Bob outside on alternate days so that drivers don’t get used to seeing him!

    https://www.edinburgh.gov.uk/20mphtoolkit/downloads/file/12/pop-up-bob

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-january-2023-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 151.6 Post Construction 128.9 Community Benefits 114.9 Business Continuity Fund 111.2 General Construction Works 93.8 Support for Business 83.7 Public Realm Works 77.3 Source of Enquiries* Email 54.35% 1.79% 9.96% Twitter 33.84% Outbound Email Phone Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 75.3 45.9 43.3 28.4 27.9 Number of Tickets by Week 0 100 200 2020 2021 2022 2023 No. of Tickets > 10 Days To Resolve Number of Interactions 24K First Contact Resolution 80.7% Number of Tickets Resolved (Overall) 13.80K Number of Tickets Resolved (last 30 days) 392 Number of Tickets Received (Overall) 15.39K Number of Tickets Received (last 30 days) 504 Average Time to Resolve (in hours) 70.3 Top 5 Enquiry Types* 0K 1K 2K Other Traffic Management Project related to f… General Constructi… Cycling 1.7K 1.4K 1.2K 1.0K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/700/stakeholder-communications-dashboard-january-2023-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-july-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 170.8 Community Benefits 124.6 Business Continuity Fund 122.4 Support for Business 93.3 General Construction Works 91.8 Post Construction 80.0 Traffic Management 68.6 Source of Enquiries* Email 56.2% 1.9% 12.42% 0.07% Twitter 29.41% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 79.2 45.9 43.1 28.1 24.1 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 19K First Contact Resolution 80.5% Number of Tickets Resolved (Overall) 11.90K Number of Tickets Resolved (last 30 days) 261 Number of Tickets Received (Overall) 12.98K Number of Tickets Received (last 30 days) 358 Average Time to Resolve (in hours) 75.3 Top 5 Enquiry Types* 0 500 1,000 Other Project related to f… Traffic Management General Constructi… Parking 1097 943 804 802 159 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/665/stakeholder-communications-dashboard-july-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-june-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 172.2 Business Continuity Fund 126.0 Community Benefits 124.6 Support for Business 95.9 General Construction Works 93.0 Post Construction 81.1 Traffic Management 68.0 Source of Enquiries* Email 56.89%1.68% 13.12% 0.08% Twitter 28.23% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 80.2 45.9 43.5 34.0 24.6 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 18K First Contact Resolution 80.6% Number of Tickets Resolved (Overall) 11.56K Number of Tickets Resolved (last 30 days) 167 Number of Tickets Received (Overall) 12.55K Number of Tickets Received (last 30 days) 265 Average Time to Resolve (in hours) 77.0 Top 5 Enquiry Types* 0 500 1,000 Other Project related to f… General Constructi… Traffic Management Parking 960 891 776 741 130 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/642/stakeholder-communications-dashboard-june-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-august-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 170.8 Community Benefits 124.6 Business Continuity Fund 122.4 General Construction Works 92.7 Support for Business 92.4 Post Construction 80.0 Traffic Management 67.8 Source of Enquiries* Email 56.28% 2.03% 12.05% 0.07% Twitter 29.58% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Twitter Outbound Email 79.9 45.9 42.4 25.5 25.3 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 20K First Contact Resolution 80.6% Number of Tickets Resolved (Overall) 12.13K Number of Tickets Resolved (last 30 days) 192 Number of Tickets Received (Overall) 13.24K Number of Tickets Received (last 30 days) 257 Average Time to Resolve (in hours) 74.6 Top 5 Enquiry Types* 0 500 1,000 Other Project related to f… Traffic Management General Constructi… Parking 1167 991 840 817 173 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/666/stakeholder-communications-dashboard-august-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-june-2021-pdf-

    Hours to Resolve  Lothian Buses Potential Claims Business Continuity Fund General Construction Works Traffic Management Community Benefits Timelines Cycling 238.4 166.9 153.4 98.7 95.8 87.4 83.1 82.3 Source of Enquiries* Email 53.3%Twitter 23.79% Phone 22.83% Average Time to Resolve (in hours) by Source* 0 20 40 60 Phone Email Twitter Outbound Email 70.5 57.5 33.0 0.0 Number of Tickets by Week 0 100 200 Jan 2020 Jul 2020 Jan 2021 Jul 2021 No. of Tickets > 10 Days To Resolve Number of Interactions 13K First Contact Resolution 78.5% Number of Tickets Resolved (Overall) 8632 Number of Tickets Resolved (last 30 days) 323 Number of Tickets Received (Overall) 8876 Number of Tickets Received (last 30 days) 400 Average Time to Resolve (in hours) 92.2 Top 5 Enquiry Types* 0 200 400 General Constructi… Project related to f… Traffic Management Other Potential Claims 437 269 307 239 84 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/480/stakeholder-communications-dashboard-june-2021-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-march-2021-pdf-

    Hours to Resolve  Business Continuity Fund Lothian Buses General Construction Works Potential Claims Logistics hubs Traffic Management Post Construction Parking 161.8 118.4 106.3 90.6 75.7 73.1 70.4 63.3 Source of Enquiries* 52.86%Twitter 26.43% Phone 20.71% Email Average Time to Resolve (in hours) by Source* 0 20 40 Phone Email Twitter 54.1 42.6 29.9 Number of Tickets by Week 0 100 200 Jan 2020 Jul 2020 Jan 2021 No. of Tickets > 10 Days To Resolve Number of Interactions 11K First Contact Resolution 78.4% Number of Tickets Resolved (Overall) 7460 Number of Tickets Resolved (last 30 days) 326 Number of Tickets Received (Overall) 7683 Number of Tickets Received (last 30 days) 406 Average Time to Resolve (in hours) 89.2 Top 5 Enquiry Types* 0 100 200 General Constructi… Traffic Management Project related to f… Other Potential Claims 208 159 115 82 55 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/443/stakeholder-communications-dashboard-march-2021-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-august-2021-pdf-

    Hours to Resolve  Lothian Buses Potential Claims Business Continuity Fund Considerate Constructors Scheme General Construction Works Traffic Management Timelines Cycling 183.8 152.6 128.8 100.5 94.0 85.4 85.2 78.2 Source of Enquiries* Email 54.51% 23.82% Phone 20.22% 0.06% Twitter Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 Phone Email Outbound Email Twitter Portal 67.4 51.3 50.5 29.7 25.5 Number of Tickets by Week 0 100 200 Jan 2020 Jul 2020 Jan 2021 Jul 2021 No. of Tickets > 10 Days To Resolve Number of Interactions 14K First Contact Resolution 78.7% Number of Tickets Resolved (Overall) 9422 Number of Tickets Resolved (last 30 days) 258 Number of Tickets Received (Overall) 9750 Number of Tickets Received (last 30 days) 309 Average Time to Resolve (in hours) 87.0 Top 5 Enquiry Types* 0 500 General Constructi… Project related to f… Traffic Management Other Potential Claims 538 435 396 393 104 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/504/stakeholder-communications-dashboard-august-2021-pdf-