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  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-october-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 165.7 Community Benefits 121.0 Business Continuity Fund 115.8 General Construction Works 93.6 Support for Business 88.0 Post Construction 76.7 Cycling 67.5 Source of Enquiries* Email 55.73% 1.89% 11.14% Twitter 31.16% Outbound Email Phone Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 78.0 45.9 42.0 29.0 25.5 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 21K First Contact Resolution 80.8% Number of Tickets Resolved (Overall) 12.70K Number of Tickets Resolved (last 30 days) 269 Number of Tickets Received (Overall) 14.00K Number of Tickets Received (last 30 days) 377 Average Time to Resolve (in hours) 72.2 Top 5 Enquiry Types* 0K 1K Other Project related to f… Traffic Management General Constructi… Parking 1.3K 1.1K 1.0K 0.9K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/678/stakeholder-communications-dashboard-october-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-september-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 169.5 Community Benefits 122.8 Business Continuity Fund 122.4 General Construction Works 95.0 Support for Business 88.7 Post Construction 74.7 Traffic Management 66.2 Source of Enquiries* Email 55.82% 1.93% 11.5% 0.07% Twitter 30.69% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Twitter Outbound Email 79.3 45.9 42.1 25.4 25.2 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 20K First Contact Resolution 80.7% Number of Tickets Resolved (Overall) 12.41K Number of Tickets Resolved (last 30 days) 249 Number of Tickets Received (Overall) 13.64K Number of Tickets Received (last 30 days) 368 Average Time to Resolve (in hours) 73.2 Top 5 Enquiry Types* 0K 1K Other Project related to f… Traffic Management General Constructi… Parking 1.2K 1.1K 0.9K 0.9K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/667/stakeholder-communications-dashboard-september-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-december-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 159.8 Post Construction 135.5 Community Benefits 117.7 Business Continuity Fund 111.2 General Construction Works 96.0 Support for Business 85.1 Public Realm Works 82.1 Source of Enquiries* Email 54.47% 1.87% 10.21% Twitter 33.4% Outbound Email Phone Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Twitter Outbound Email 77.1 45.9 43.4 27.3 26.5 Number of Tickets by Week 0 100 200 2020 2021 2022 2023 No. of Tickets > 10 Days To Resolve Number of Interactions 23K First Contact Resolution 80.8% Number of Tickets Resolved (Overall) 13.38K Number of Tickets Resolved (last 30 days) 190 Number of Tickets Received (Overall) 14.89K Number of Tickets Received (last 30 days) 293 Average Time to Resolve (in hours) 70.6 Top 5 Enquiry Types* 0K 1K Other Traffic Management Project related to f… General Constructi… Cycling 1.5K 1.3K 1.2K 1.0K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/699/stakeholder-communications-dashboard-december-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-february-2021-pdf-

    Hours to Resolve  Lothian Buses Parking Logistics hubs Leith Walk Running Lane Public Realm Works General Construction Works Potential Claims Other 236.9 56.8 43.2 43.2 42.4 33.1 24.2 24.2 Source of Enquiries* 53.36% 27.06% Phone 19.58% Email Twitter Average Time to Resolve (in hours) by Source* 0 5 10 15 20 Phone Email Twitter 21.8 16.8 12.9 Number of Tickets by Week 0 100 200 Jan 2020 Jul 2020 Jan 2021 No. of Tickets > 10 Days To Resolve Number of Interactions 11K First Contact Resolution 78.2% Number of Tickets Resolved (Overall) 6980 Number of Tickets Resolved (last 30 days) 325 Number of Tickets Received (Overall) 7192 Number of Tickets Received (last 30 days) 389 Average Time to Resolve (in hours) 82.3 Top 5 Enquiry Types* 0 100 General Constructi… Traffic Management Other Project related to f… Support for Busine… 155 82 56 54 38 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/414/stakeholder-communications-dashboard-february-2021-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-may-2022-pdf-

    Hours to Resolve  Potential Claims 173.5 Business Continuity Fund 131.5 Community Benefits 126.4 Considerate Constructors Scheme 123.5 Support for Business 96.8 General Construction Works 90.9 Post Construction 81.1 Traffic Management 66.5 Source of Enquiries* Email 56.72%1.74% 13.6% 0.08% Twitter 27.86% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 79.8 45.9 41.7 34.0 24.5 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 18K First Contact Resolution 80.5% Number of Tickets Resolved (Overall) 11.40K Number of Tickets Resolved (last 30 days) 191 Number of Tickets Received (Overall) 12.31K Number of Tickets Received (last 30 days) 285 Average Time to Resolve (in hours) 77.2 Top 5 Enquiry Types* 0 500 1,000 Other Project related to f… General Constructi… Traffic Management Parking 905 848 753 703 127 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/616/stakeholder-communications-dashboard-may-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-september-2021-pdf-

    Hours to Resolve  Lothian Buses Potential Claims Business Continuity Fund Considerate Constructors Scheme General Construction Works Traffic Management Timelines Support for Business 183.8 151.1 128.8 100.5 95.1 82.5 80.2 75.6 Source of Enquiries* Email 55.06% 24.01% Phone 18.98% 0.05% Twitter Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 Phone Email Outbound Email Twitter Portal 70.6 49.2 34.6 28.1 25.5 Number of Tickets by Week 0 100 200 Jan 2020 Jul 2020 Jan 2021 Jul 2021 No. of Tickets > 10 Days To Resolve Number of Interactions 15K First Contact Resolution 78.9% Number of Tickets Resolved (Overall) 9587 Number of Tickets Resolved (last 30 days) 202 Number of Tickets Received (Overall) 9981 Number of Tickets Received (last 30 days) 287 Average Time to Resolve (in hours) 86.1 Top 5 Enquiry Types* 0 500 General Constructi… Project related to f… Other Traffic Management Potential Claims 554 469 465 411 105 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/513/stakeholder-communications-dashboard-september-2021-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-november-2022-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 162.2 Business Continuity Fund 120.0 Community Benefits 107.0 General Construction Works 93.4 Support for Business 87.2 Public Realm Works 76.3 Post Construction 74.3 Source of Enquiries* Email 55.37% 2.01% 10.89% Twitter 31.67% Outbound Email Phone Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 77.7 45.9 43.2 26.7 25.4 Number of Tickets by Week 0 100 200 2020 2021 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 21K First Contact Resolution 80.7% Number of Tickets Resolved (Overall) 12.91K Number of Tickets Resolved (last 30 days) 245 Number of Tickets Received (Overall) 14.26K Number of Tickets Received (last 30 days) 352 Average Time to Resolve (in hours) 71.9 Top 5 Enquiry Types* 0K 1K Other Project related to f… Traffic Management General Constructi… Cycling 1.4K 1.2K 1.1K 0.9K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/698/stakeholder-communications-dashboard-november-2022-pdf-

  • Layout1

    Precast concrete edging, 50 x 150mm flat top, shall be used to form access edges.

    https://www.edinburgh.gov.uk/downloads/file/24446/11312-vehicular-field-access-drop-kerb-type

  • Https://www.edinburgh.gov.uk/20mphtoolkit/pop-up-bob

    Contact the Road Safety Team to request a Pop Up Bob. transport.roadsafety@edinburgh.gov.uk Top tip Try putting Pop Up Bob outside on alternate days so that drivers don’t get used to seeing him!

    https://www.edinburgh.gov.uk/20mphtoolkit/downloads/file/12/pop-up-bob

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-january-2023-pdf-

    Hours to Resolve  Considerate Constructors Scheme 614.2 Potential Claims 151.6 Post Construction 128.9 Community Benefits 114.9 Business Continuity Fund 111.2 General Construction Works 93.8 Support for Business 83.7 Public Realm Works 77.3 Source of Enquiries* Email 54.35% 1.79% 9.96% Twitter 33.84% Outbound Email Phone Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 75.3 45.9 43.3 28.4 27.9 Number of Tickets by Week 0 100 200 2020 2021 2022 2023 No. of Tickets > 10 Days To Resolve Number of Interactions 24K First Contact Resolution 80.7% Number of Tickets Resolved (Overall) 13.80K Number of Tickets Resolved (last 30 days) 392 Number of Tickets Received (Overall) 15.39K Number of Tickets Received (last 30 days) 504 Average Time to Resolve (in hours) 70.3 Top 5 Enquiry Types* 0K 1K 2K Other Traffic Management Project related to f… General Constructi… Cycling 1.7K 1.4K 1.2K 1.0K 0.2K * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/700/stakeholder-communications-dashboard-january-2023-pdf-