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  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-january-2022-pdf-

    Hours to Resolve  Potential Claims Business Continuity Fund Community Benefits Considerate Constructors Scheme General Construction Works Post Construction Traffic Management Support for Business 193.5 130.8 127.6 98.7 95.4 77.6 72.1 69.9 Source of Enquiries* Email 56.96%1.65% 15.45% 0.06% Twitter 25.87% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 80.7 75.9 44.9 41.7 24.7 Number of Tickets by Week 0 100 200 Jan 2020 Jan 2021 Jan 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 16K First Contact Resolution 79.7% Number of Tickets Resolved (Overall) 10.43K Number of Tickets Resolved (last 30 days) 263 Number of Tickets Received (Overall) 11.07K Number of Tickets Received (last 30 days) 385 Average Time to Resolve (in hours) 82.7 Top 5 Enquiry Types* 0 500 General Constructi… Other Project related to f… Traffic Management Potential Claims 650 646 643 515 113 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/557/stakeholder-communications-dashboard-january-2022-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-december-2021-pdf-

    Hours to Resolve  Potential Claims Community Benefits Business Continuity Fund Considerate Constructors Scheme General Construction Works Post Construction Robert Burns Statue Cycling 143.9 127.6 124.6 98.7 93.1 90.2 87.8 75.0 Source of Enquiries* Email 57.45%1.65% 16.18% 0.07% Twitter 24.65% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Portal Phone Email Outbound Email Twitter 75.9 68.9 46.1 44.3 26.7 Number of Tickets by Week 0 100 200 Jan 2020 Jul 2020 Jan 2021 Jul 2021 Jan 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 15K First Contact Resolution 79.5% Number of Tickets Resolved (Overall) 10.17K Number of Tickets Resolved (last 30 days) 142 Number of Tickets Received (Overall) 10.70K Number of Tickets Received (last 30 days) 195 Average Time to Resolve (in hours) 83.3 Top 5 Enquiry Types* 0 500 General Constructi… Project related to f… Other Traffic Management Potential Claims 621 606 584 462 112 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/544/stakeholder-communications-dashboard-december-2021-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-october-2021-pdf-

    Hours to Resolve  Lothian Buses Potential Claims Community Benefits Business Continuity Fund General Construction Works Traffic Management Support for Business Cycling 183.8 150.1 144.1 124.6 95.2 79.7 74.7 74.5 Source of Enquiries* Email 56.76%1.82% 17.74% 0.08% Twitter 23.6% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 Phone Email Outbound Email Twitter Portal 69.9 49.1 39.3 27.3 17.0 Number of Tickets by Week 0 100 200 Jan 2020 Jul 2020 Jan 2021 Jul 2021 No. of Tickets > 10 Days To Resolve Number of Interactions 15K First Contact Resolution 79.1% Number of Tickets Resolved (Overall) 9803 Number of Tickets Resolved (last 30 days) 193 Number of Tickets Received (Overall) 10.25K Number of Tickets Received (last 30 days) 273 Average Time to Resolve (in hours) 85.5 Top 5 Enquiry Types* 0 500 General Constructi… Project related to f… Other Traffic Management Potential Claims 581 529 507 428 107 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/521/stakeholder-communications-dashboard-october-2021-pdf-

  • Thoughts and comments from parents and carers

    This document can be found in the City Of Edinburgh Council Website by searching for “Getting It Right”, clicking on the link and going to page 5 in top right hand corner) You will see that we have used the three main headings from the My World Triangle.

    https://www.edinburgh.gov.uk/downloads/file/23499/thoughts-and-comments-from-parents-and-carers

  • Layout1

    Gully grating to be set with top edge 15mm below nominal level of road surface and sloping with the carriageway crossfall.

    https://www.edinburgh.gov.uk/downloads/file/24417/5601-3-insitu-concrete-trapped-street-gully-450mm

  • Paperspace

    The minimum or maximum width of trench applies on and below a line 300mm. above the outside top of the pipe.

    https://www.edinburgh.gov.uk/downloads/file/24474/5002-pipe-construction-in-trench-with-concrete-surround

  • Https://www.edinburgh.gov.uk/20mphtoolkit/show-your-support-for-20mph

    You will need •20mph Pledge pack •a social media account (Twitter or Facebook) Top tips • When displaying your window sticker, put it somewhere visible eg in your porch or in the living room window

    https://www.edinburgh.gov.uk/20mphtoolkit/downloads/file/11/show-your-support-for-20mph

  • Https://www.edinburgh.gov.uk/20mphtoolkit/pledge-tree

    Top tip Promote your activity through word of mouth and social media.

    https://www.edinburgh.gov.uk/20mphtoolkit/downloads/file/13/pledge-tree

  • Https://www.edinburgh.gov.uk/tramstonewhaven/cocp-may-2020-stakeholder-dashboard-pdf-

    Hours to Resolve  Not for SFN Potential Claims Parking Constitution Street Site excavation Utilities related (i.e. water switched off) Waste   Support for Business 293.1 226.1 179.9 144.2 143.4 136.1 126.5 115.4 Source of Enquiries 45.96% Phone 26.3% 17.5% Chat 5.56% 0.72% Email Twitter Portal Average Time to Resolve (in hours) by Source 0 50 100 150 200 Email Portal Chat Phone Outbound Email Twitter 152.9 120.1 110.1 94.1 40.2 29.1 Number of Tickets By Week 0 50 100 150 200 250 Jan 2020 Mar 2020 May 2020 No. of Tickets > 10 Days To Resolve Number of Interactions 3678 First Contact Resolution 76.6% Number of Tickets Resolved (Overall) 2628 Number of Tickets Resolved (last 30 days) 205 Number of Tickets Received (Overall) 2646 Number of Tickets Received (last 30 days) 211 Average Time to Resolve (in hours) 108.7 Top 5 Enquiry Types 0 500 Traffic Manag… Utilities relate… General Const… Other Support for B… 438 285 280 212 161

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/272/cocp-may-2020-stakeholder-dashboard-pdf-

  • Https://www.edinburgh.gov.uk/tramstonewhaven/stakeholder-communications-dashboard-february-2022-pdf-

    Hours to Resolve  Source of Enquiries* Email 57.36%1.55% 14.81% 0.08% Twitter 26.2% Outbound Email Phone Portal Average Time to Resolve (in hours) by Source* 0 20 40 60 80 Phone Portal Email Outbound Email Twitter 78.6 57.2 43.4 41.2 24.1 Number of Tickets by Week 0 100 200 Jan 2020 Jan 2021 Jan 2022 No. of Tickets > 10 Days To Resolve Number of Interactions 17K First Contact Resolution 80.0% Number of Tickets Resolved (Overall) 10.72K Number of Tickets Resolved (last 30 days) 211 Number of Tickets Received (Overall) 11.43K Number of Tickets Received (last 30 days) 280 Average Time to Resolve (in hours) 80.8 Top 5 Enquiry Types* 0 500 Other Project related to f… General Constructi… Traffic Management Potential Claims 742 702 670 559 114 * - since January 2021

    https://www.edinburgh.gov.uk/tramstonewhaven/downloads/file/590/stakeholder-communications-dashboard-february-2022-pdf-