Customer and Digital jobs

Join our customer contact team

Contact team staff next to a sign that says We're here to listen to youIf you are passionate about supporting our city, meeting people from all walks of life and finding creative solutions to solve problems- join us!

Apply for a vacancy on our Career site

We're a skilled, customer-focussed, multidisciplinary team who support residents in various ways. We see customers face to face in our locality hubs, host events in our buildings and answer thousands of online queries.

About our work

We have teams in our local offices across the city working directly with customers. We are also the contact centre who take  calls for all council services- 24/7, 365 days a year!

We also deal with all virtual contact, including emails, X, Facebook, web chatbots and any online forms that residents submit via our website.

In addition, we are the Registrars team for Edinburgh, this means that we register all births, deaths, and marriages. We also host weddings and events year-round in our fabulous City Chambers venue.

A year in the Customer Contact team

  • Register 5,000 births
  • Register 2,900 marriages
  • Answer 750,000 calls to the contact centre 24/7
  • Assist 70,000 residents face to face in offices
  • Respond to 140,000 messages on social media

A message from the Service Director of Customer and Digital Services, Nicola Harvey

 

Working with the City of Edinburgh Council's Customer Services