Edinburgh Guarantee Jobs Board

Employer:     

Penumbra Mental Health is a pioneering charity providing dedicated services for people with mild to serious and enduring mental ill health. We support people on their journey to better mental health, by working with each person to find their own way forward. The power of people’s lived experience enables us to provide pioneering services which transform lives.

Environment: 

The Edinburgh Crisis Centre is a 24 hour service that provides short term community based emotional and practical support at times of crisis. It is a service for people who are aged 16 and over who are experiencing mental health difficulties and are an Edinburgh resident. This service is also available to carers of people experiencing a mental health crisis. 

What might a day in this role look like?

You will give emotional support and work with people to find ways of dealing with difficult thoughts and feelings in order to reduce distress. You will provide callers to the Crisis Centre help line and visitors with short-term emotional and practical support whilst they are experiencing a mental health crisis.

What will I learn?

We will support you on your own career path; developing new skills, accessing formal and informal learning experiences, and providing opportunities to put your continual progress into practice.

What qualifications/skills are required?

• Good level of educational attainment
• Experience of being in a supportive and enabling role
• Core IT skills and ability to input data, basic word processing, manage emails and electronic diary
• Works co-operatively with other professionals as required
• Demonstrates commitment to keeping knowledge, understanding and skills up to date
• Speaks and writes clearly and accurately and ensures the message is understood
• Maintains sound ethical and professional standards at all times
• Has a clear understanding of confidentiality, disclosing information only to those who have the right and need to know
• Supports individuals in line with organisational values, policies and procedures
• Understands recovery and works with a recovery focused approach
• Consistently works with a person-centred approach
• Supports supported peoples’ rights to control their lives and make informed choices about the services they receive.

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