Garden waste subscription changes or queries
Use our online form if you have a change request or question about
- moving house (you must give 6 weeks’ notice)
- replacing a permit
- changing the number of permits (exempt properties only)
- general questions about your permit
- question about our garden waste policy
Garden waste subscription changes or queries
We aim to reply to within 10 working days.
Cancellations
If you change your mind, you can cancel at any time by contacting waste.
If you cancel within 14 days of registering you will receive a full refund. If you cancel after 14 days of registering you will not receive a refund.
Tiphereth garden waste collections in Colinton
If you live in Colinton, a local charity called Tiphereth collect garden waste on our behalf. They collect garden waste in bags rather than brown bins.
- register online during the registration period, using the standard process, and we will pass your details to Tiphereth.
- Tiphereth collect garden waste every Tuesday, bags must be on the kerb by 8.30am.
- permits cost £40 per year.
- you can fill a maximum of four bags of garden waste per week.
- only use bags provided by Tiphereth for garden waste. Any other bags or containers will not be picked up.
- make sure each bag weighs no more than 5kg.
- there will be no garden waste collections from 16 December 2024 to 12 January 2025.
What goes in your Tiphereth garden waste bags
You can put
- flowers, plants and weeds
- grass cuttings and leaves
- hedge clippings, twigs and small branches
in your Tiphereth garden waste bags.
Tiphereth cannot collect your bags if you put in
- animal waste and bedding
- edging, stone, rubble, soil and turf
- plant pots
- trees and large branches.
Free garden waste bags
Once you have registered, you can get free garden waste bags from Tiphereth. Contact them on
0131 312 9944
You cannot collect bags in person from their office or get them from their collection crews.
Bowling and croquet clubs, lawn tennis courts and places of worship
The Garden Waste service is for household garden waste, and we do not offer a commercial service. We only provide the service to a limited number of other organisations such as bowling and croquet clubs, lawn tennis courts and places of worship. We do not offer this service to any commercial site. For more information please refer to our waste management policies.
If you are registering on behalf of one of these sites please register online.
The charge remains the same as household customers - £40 per permit.
We will send you a waste transfer note to complete. When we receive this, we will check your organisation is eligible to use the garden waste service, and if it is we will send you a permit.
Once this is confirmed we will email you a completed waste transfer note within two weeks of your registration for you to sign and keep on file. It is your responsibility to sign the waste transfer note when received as this is a legal requirement. This does not apply to places of worship.
If your organisation is not eligible for the service, we will cancel the registration and refund.